Korea King, established in 1984 and part of KHEO SUNG WORLD INC., is a leading South Korean kitchenware and electrical appliances brand in ASIA. Its vision is to become the top brand in Asia by 2025 and in North America by 2028. The Diamond X Series Hybrid Wok Pan, featuring Green Shield Technology, is renowned for its non-stick properties and oil efficiency. In 2016, a single-size frypan set a world record by selling every 43.2 seconds.

Korea King Hybrid Woks are induction-compatible. All our Korea King product lines are designed with ferromagnetic materials, making them suitable for use on induction cooktops. However, please note that our steel plate technology may not align seamlessly with the more sensitive sensors found in certain German induction cooktops, such as those from Bosch. If you have a Bosch or similar model, we recommend checking the compatibility with your specific cooktop to ensure optimal performance.

No. Experience the ultimate convenience with a design that eliminates the need of removing a hot lid, allowing for effortless stirring, flipping, and monitoring of your food. Our pan's advanced technology ensures rapid and even heat distribution, making lid usage redundant for most cooking tasks. Enjoy a clutter-free kitchen without the need to store or organize cumbersome lids.

The Korea King Hybrid Wok Pan is not oven safe due to its ergonomic handle with a thumb-stop for superb control, which is made from high-quality carbon fiber that remains cool on the stovetop.

Yes, the Korea King Hybrid Pan is PFOA free. It has undergone rigorous testing by various trusted laboratories in South Korea to ensure it meets these safety standards.

Yes, you can use the Korea King Hybrid Wok Pan without oil. For those who prefer oil-free cooking, simply preheat the pan for no more than 30 seconds before adding your ingredients. This brief preheating period is sufficient to achieve great cooking results.

4 simple tips before using the Hybrid Pan for the very FIRST TIME.

1. Place the Korea King Pan on a low heat stove.
2. Pour 2-3 tablespoon of cooking oil and spread evenly all over the inner surface.
3. When the pan is heated, remove it on the stove.
4. Wipe off any excess oil on the surface of the pan using a clean cloth or tissue paper.

Caring for your wok pan is a breeze. After cooking, let it cool naturally – a cool-down period is essential for longevity. Use a soft sponge or towel with a few drops of dishwashing liquid on the pan. Then, simply rinse it with water.
Avoid using abrasive materials like steel wool to protect the non-stick finish.

Here are some helpful tips:

• Never leave the empty Korea
• KIng Hybrid Wok Pan on a heated stove.
• Avoid using strong acids or strong alkalis.
• Do not leave any food in the pan overnight.

It's party time! Secure your birthday bonus by sending an email to 'business@koreakingcookware.com' with a dash of proof that it's your birthday (e.g ID, birth certificate or any birthday-related confirming documents). We're here toa dd a sparkle to your celebration!

Stay in the loop to win big. Simply keep an eye on our email or better subscribe to our email list. We'll keep you posted with all the giveaway details for our current and upcoming Korea King treasures. Don't miss out!

Speedy delivery every day! Place your order and we'll have it shipped within 48 hours. Just a heads up, shipping times might stretch a bit during sale events and holidays. Stay excited - your Korea King treasures are on their way.

For now, we ship to the United States only.

Let's troubleshoot! Our discounts might be playing hard to get for a few reasons: they're often set for first-time buys or quick promos, limited to one use per customer, or they've simply expired. Remember, gift certificates and certain bundles may not be discount-friendly. Plus, mixing discounts isn't in our rulebook. If there's a sale, we'll auto-apply that sweet deal to your product, no extra codes needed.

1. Feel free to refuse the damaged delivery, if you can.
2. Snap and send us photos of the damaged items and their shipping packages.
   Email these to 'business@koreakingcookware.com' with ' Item was damaged or lost' in the subject line.
3. Sit tight - once we have your details, a replacement order will be on its expressway to you within 24 hours. We're all about making things right, hassle-free!

No worries, we're on it! 🕵️‍♂️ Here's how to play detective:

1. Dive into your inbox for our shipping confirmation email—it's got your tracking number.
2. Tracking says it's on the move? Keep an eye out.

If your package's tracking status shows "delivered," but you have not received it:

• Check the delivery address to ensure accuracy.
• Look for a delivery attempt notice: The carrier may have left a notice with details on how to retrieve your package.
• Contact your local post office or carrier to inquire about the package's whereabouts.
• Check with neighbors or household members: Sometimes packages are delivered to a nearby address or received by someone else at your location.

If you are still unable to locate your package, please contact us within 10 days of the delivery date. We will initiate an investigation with the carrier.

For packages confirmed as lost by the carrier:

• We will offer a replacement for the missing items.

For packages marked as delivered but not received:

• We do not issue refunds. However, we may offer a one-time replacement after a thorough investigation. This replacement will only be provided if the customer agrees to prepay for shipping with tracking. Please note that this offer is made on a goodwill basis and is subject to our discretion.

Lifetime Warranty

Every KOREA KING cookware piece, crafted with precision by our skilled artisans, is backed by a lifetime warranty against manufacturer's defects. This warranty ensures that your cookware remains in top condition, allowing you to cook with confidence for years to come. Here’s what our lifetime warranty covers:

Scope of Warranty:

This warranty covers any defects in materials or workmanship under normal home use.Duration: The warranty lasts for the lifetime of the original purchaser, as long as the product is used in a household setting.

What is Covered:

Includes issues such as faulty handles, improper coatings, or structural failures. Material Failures: Problems with the metal or other materials that affect performance or safety.

What is Not Covered:

This warranty does not cover products used in commercial or restaurant settings. Normal Wear and Tear:

Damage from improper use, overheating, or use of non-compatible utensils.

Any repairs or modifications not performed by Korea King or its authorized service providers.

Claim Process:

Step 1: Contact our customer service team at support@koreaking.com

Step 2: Provide proof of purchase, a detailed description of the issue, and photos or videos showing the defect.

Step 3: Our team will review your claim and, if approved, we will repair or replace the defective item at no cost to you.


Additional Information:

This warranty applies only to the original purchaser and is non-transferable.Proof of Purchase: Keep your receipt or proof of purchase to make any warranty claims.

We stand by the exceptional quality of our cookware, ensuring that your culinary adventures are always supported.

Returns

At KOREA KING, we understand that sometimes things don’t work out. Here’s how our return process works:

Return Window:

• You have 60 calendar days to return an item from the date you received it.

Return Conditions:

• Items must be unused, in the same condition as received, and in the original packaging.
• Ensure you have your Order Number or proof of purchase ready to initiate a return.

Return Shipping Costs:

• Customers are responsible for covering the return shipping costs.

Return Process:

• Locate your order number in your confirmation email.
• After verifying your mailing address, we will issue a return label via email.
• Due to increased order volumes, allow up to 21 days post-receipt of the product to process your refund.

1. Streamlined Return Experience:

• Visit our return portal and follow the instructions provided.

Store Credit

Eligibility:

• If your return falls outside the standard criteria but the item is UNUSED and in its original condition, store credit may be available.
• This option is offered for items beyond the 60-day return window, provided there are no signs of use.

Requirements:

• If the original packaging is missing, ensure the item is well-packed to avoid damage during transit.
• Proof of purchase, such as a confirmation email, is required for store credit eligibility.

1. Inquiries:

• Contact us at business@koreakingcookware.com to begin the process.

Refunds

Processing:

• Upon receiving and inspecting your return, we will notify you about the status of your refund.
• Please allow up to 21 days for this process.

Method of Refund:

• Approved returns will be refunded to your original payment method.
• The timing of credit availability may vary based on your card issuer’s policies.

Store Credit for Ineligible Items:

• For items ineligible for a refund but qualifying for store credit, we will provide a code corresponding to your item's purchase value.

1. Questions or Concerns:

• Reach out at business@koreakingcookware.com.