Returns

At KOREA KING, we understand that sometimes things don’t work out. Here’s how our return process works:

Return Window:

• You have 60 calendar days to return an item from the date you received it.

Return Conditions:

• Items must be unused, in the same condition as received, and in the original packaging.
• Ensure you have your Order Number or proof of purchase ready to initiate a return.

Return Shipping Costs:

Resolution:

• If the issue is deemed valid, we will offer a replacement or a full refund, including return shipping costs.
• For non-defective products or issues caused by misuse, returns will be accepted at our discretion, and may be subject to a restocking fee of up to 30%.

Return Process:

• Locate your order number in your confirmation email.
• After verifying your mailing address, we will issue a return label via email.
• Due to increased order volumes, allow up to 21 days post-receipt of the product to process your refund.

1. Streamlined Return Experience:

• Visit our return portal and follow the instructions provided.

Store Credit

Eligibility:

• If your return falls outside the standard criteria but the item is UNUSED and in its original condition, store credit may be available.
• This option is offered for items beyond the 60-day return window, provided there are no signs of use.

Requirements:

• If the original packaging is missing, ensure the item is well-packed to avoid damage during transit.
• Proof of purchase, such as a confirmation email, is required for store credit eligibility.

1. Inquiries:

• Contact us at business@koreakingcookware.com to begin the process.

Refunds

Processing:

• Upon receiving and inspecting your return, we will notify you about the status of your refund.
• Please allow up to 21 days for this process.

Method of Refund:

• Approved returns will be refunded to your original payment method.
• The timing of credit availability may vary based on your card issuer’s policies.

Store Credit for Ineligible Items:

• For items ineligible for a refund but qualifying for store credit, we will provide a code corresponding to your item's purchase value.

1. Questions or Concerns:

• Reach out at business@koreakingcookware.com.

Shipping Information:

1. Shipping process:

• We offer free shipping within the US, except for Alaska and Hawaii.
• Orders are processed within 1 business day from our US warehouse.
• After dispatch, estimated delivery time is generally up to 2 days.
• We will provide you with a shipping confirmation approximately 1-2 days after our order confirmation mail. This e-mail will contain a tracking link for your shipment.

2. General Overview:

• Once your order has been shipped and is in the possession of the carrier, we are no longer liable for lost, damaged, or undelivered packages. However, we are committed to helping you resolve any issues with your delivery.

2. Tracking Information:

• All orders will include tracking. Once your order has shipped, you will receive a tracking number via email. Please monitor this tracking information to ensure timely delivery.

3. Package Marked as Delivered but Not Received:

If your package's tracking status shows "delivered," but you have not received it:

• Check the delivery address to ensure accuracy.
• Look for a delivery attempt notice: The carrier may have left a notice with details on how to retrieve your package.
• Contact your local post office or carrier to inquire about the package's whereabouts.
• Check with neighbors or household members: Sometimes packages are delivered to a nearby address or received by someone else at your location.

If you are still unable to locate your package, please contact us within 10 days of the delivery date. We will initiate an investigation with the carrier.

4. Replacement Policy:

For packages confirmed as lost by the carrier:

• We will offer a replacement for the missing items.

For packages marked as delivered but not received:

• We do not issue refunds. However, we may offer a one-time replacement after a thorough investigation. This replacement will only be provided if the customer agrees to prepay for shipping with tracking. Please note that this offer is made on a goodwill basis and is subject to our discretion.

5. No Refunds Policy:

• We do not offer refunds for items marked as delivered. Refunds are only issued if an item is confirmed as lost by the carrier or in exceptional circumstances at our discretion.

6. Reporting Timeframes:

• All claims for missing packages must be reported within 10 days of the stated delivery date. Any claims made after this period will not be eligible for replacement.